Review service requests regarding factory information, factory status, audit history, and customer special requirements, etc.
Assign audit task to internal scheduler or 3rdparty audit firm with clear instruction
Issue debit note to suppliers for audit fee collection
Pre-screen EQ reports and assign
Monitor end-to-end factory service operation process with timelines
Timely monitor operation process based on required timelines and send out reminder
Update factory result D rating within 2 working days after email notification is received
Communicate and coordinate with various parties to ensure accomplishment of factory service activities
Help 3rd party audit firm communicate with supplier and BU to pay audit fee and confirm audit date
Communicate with MR/ SCM when special situation happens in factory during factory visit (eg. factory power cut, access denied, etc.)
Answer inquiries and provide information regarding to factory approval process
All other communication or coordination as needed
System maintenance and document filing to ensure factory information and data are accurate and updated
Maintain correct factory information in the system (eg. factory contact information, factory number of workers, etc.)
Make sure factory name and address are updated per latest business license
Deactivate/reactivate factory
Manually update the system with audit results
Additional responsibilities
Help on special case collection
Help on third party audit firm performance survey
Download audit reports (CAP) and send to GTS to upload into OM factory master
Collect duplicate factory profile cases for study and data analysis
Help on Operation Manual format and editing
Remediation reporting
Qualifications
College graduate, no restriction on the majors but better to be in English, Business Management, Project Management, Business Administration, and Law related
Minimum of 1-year relevant experience is preferred
Good command of reading and writing English
Proactive, open-minded, good at learning, able to work under pressure with a strong sense of responsibility and teamwork
Highest level of personal and professional integrity and ethics
Independent, well-organized and detail-oriented
High degree of proficiency with Microsoft Word, Excel, Outlook, Internet-research / reporting / analysis tools
Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
Excellent written communication skills, especially communication in English