ELEVATE

Responsibilities

•  Effectively implement Ops procedures
  • Review service requests regarding factory information, factory status, audit history, and customer special requirements, etc.
  • Assign audit task to internal scheduler or 3rdparty audit firm with clear instruction
  • Issue debit note to suppliers for audit fee collection
  • Pre-screen EQ reports and assign
• Monitor end-to-end factory service operation process with timelines
  • Timely monitor operation process based on required timelines and send out reminder
  • Update factory result D rating within 2 working days after email notification is received
• Communicate and coordinate with various parties to ensure accomplishment of factory service activities
  • Help 3rd party audit firm communicate with supplier and BU to pay audit fee and confirm audit date
  • Communicate with MR/ SCM when special situation happens in factory during factory visit (eg. factory power cut, access denied, etc.)
  • Answer inquiries and provide information regarding to factory approval process
  • All other communication or coordination as needed
• System maintenance and document filing to ensure factory information and data are accurate and updated
  • Maintain correct factory information in the system (eg. factory contact information, factory number of workers, etc.)
  • Make sure factory name and address are updated per latest business license
  • Deactivate/reactivate factory
  • Manually update the system with audit results
• Additional responsibilities
  • Help on special case collection 
  • Help on third party audit firm performance survey
  • Download audit reports (CAP) and send to GTS to upload into OM factory master
  • Collect duplicate factory profile cases for study and data analysis
  • Help on Operation Manual format and editing 
  • Remediation reporting

Qualifications

• College graduate, major in English, Business Management, Project Management, Business Administration, and Law related.
• Minimum of 2-year relevant experience is preferred.
• Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
• Excellent written communication skills, especially in the English language
• Proactive, open-minded, good at learning, able to work under pressure with a strong sense of responsibility and teamwork
• Highest level of personal and professional integrity and ethics.
• Independent, well-organized and detail-oriented
• High degree of proficiency with Microsoft Word, Excel, Outlook, Internet-research / reporting/analysis tools.