CAP Manager

Americas-LATAM · Puebla, Mexico
Department Americas-LATAM
Employment Type Full-Time
Minimum Experience Mid-level

Key job responsibilities:


  • Perform desk top reviews of factory audit reports and Corrective Action Plans.
  • Engage with factories to review, agree and closure of their CAP and remediation progress and actions.
  • Provide support to factories for their staff education and training of subjects that impact their social compliance performance.
  • Provide support in clarifying labor law and OHS regulations and client requirements.
  • Maintain awareness of industry based risks associated with labor, OHS and environmental standards.
  • Conduct on-site verification factory visits as and when necessary.
  • Where requested, provide guidance to factory management on forward looking action and management plans that address social compliance performance.
  • Maintain operational understanding of the main Multistakeholder initiatives.
  • Create and provide regular management updates and reports as and when necessary.
  • Provide training on CAP process and remediation approaches as and when required.
  • Conduct root cause analysis on individual factory issues and situations as and when requested.
  • As an auditor, the role expected is to critically assess the environmental, health & safety, and labor conditions for workers in manufacturing settings across industries. Lead auditor will be expected to lead an audit team and delegate tasks to team auditors for reaching an audit conclusion; other essential duties are outlined in the following section.
  • Lead auditor is expected to meet Key Performance Targets related to report turnaround time and report quality.


Qualities we look for:

  • 4-year college degree in a major of Law, HR, Occupational Health and Safety or Environment / an advanced degree is preferred
  • Minimum four (4) years of experience in social compliance auditing
  • Minimum 100 social compliance audit days (verifiable)
  • APSCA registered
  • SA8000 Auditor Certification, RBA, BSCI Certification or equivalent is a plus
  • Strong business acumen
  • Customer service orientation and results orientated
  • Effective problem solving and negotiation skills
  • Excellent English and Spanish verbal and written, communication skills. 
  • Portuguese (desired)
  • High degree of proficiency with Microsoft Word, Excel, PowerPoint, Internet-research /reporting/analysis tools
  • Maintains a global perspective and is culturally sensitive and aware
  • Ability to travel 20% of the time
  • Highest level of personal and professional integrity and ethics.
  • Comfortable with confrontation, with a diplomatic and easy demeanor
  • Ability to operate in a multi-cultural environment with persons of varying socio-economic status
  • Ability to handle sensitive and confidential information.
  • Interest in international labor standards, human rights, occupational health and safety, and environmental issues
  • Possess knowledge of International and local labor standards and human rights issues are preferred



  • ELEVATE offers a competitive salary and compensation package based on experience and qualifications.


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  • Location
    Puebla, Mexico
  • Department
  • Employment Type
  • Minimum Experience