Associate Manager, Europe Operations

Europe, Middle East, Africa-EU · Florence, Florence
Department Europe, Middle East, Africa-EU
Employment Type Full-Time
Minimum Experience Mid-level

Key job responsibilities:

  • Audit & improvement services delivery.
  • Ensure competency and consistency in delivery with a goal of operational excellence.
  • Meet regional operations targets and goals .
  • Recruit, hire, manage and develop staff and contractors.
  • Ensure training plan, shadow audit plan and Performance Improvement Plan continues to evolve and deadlines are met.
  • Ensure prep process for the rollout of new programs - training auditors, RRs, coordinators and manage client expectations.
  • Ensure accreditation process is completed, including training, for schemes.
  • Daily follow up of implementation of strategies and QA improvement.
  • Monitor and follow up queries or feedback from Clients.
  • Respond to auditor/team questions as needed .


Qualities we look for:

  • 4-year college degree in a major of Scientific discipline, HR, Occupational Health and Safety or Environment / an advanced degree is preferred
  • Minimum eight (8) years of experience in social compliance auditing
  • Minimum 100 social compliance audit days (verifiable)
  • APSCA registered
  • SA8000 Auditor Certification, ISO 14001, BSCI Certification or equivalent is a plus
  • Strong business acumen
  • Customer service orientation and results orientated
  • Effective problem solving and negotiation skills
  • Excellent English verbal and written, communication skills.
  • Italian (preferred) • Portuguese (desired)
  • High degree of proficiency with Microsoft Word, Excel, PowerPoint, Internet-research /reporting/analysis tools
  • Maintains a global perspective and is culturally sensitive and aware
  • Ability to travel 30% of the time
  • Highest level of personal and professional integrity and ethics.
  • Comfortable with confrontation, with a diplomatic and easy demeanor
  • Ability to operate in a multi-cultural environment with persons of varying socio-economic status
  • Ability to handle sensitive and confidential information.
  • Interest in international labor standards, human rights, occupational health and safety, and environmental issues
  • Possess knowledge of International and local labor standards and human rights issues are preferred



  • ELEVATE offers a competitive salary and compensation package based on experience and qualifications.

Thank You

Your application was submitted successfully.

  • Location
    Florence, Florence
  • Department
    Europe, Middle East, Africa-EU
  • Employment Type
  • Minimum Experience