Manager, Program Management

Managed Programs · Hong Kong, Quarry Bay
Department Managed Programs
Employment Type Full-Time
Minimum Experience Mid-level

The Manager, Program Management will be a key contributor to the customer social responsibility and environmental program. The position will support the customer and will develop relationships with vendors and factories globally and drive social compliance and sustainability initiatives. They will work in partnership with the Senior Manager and other staff to meet customer expectations and execute against our SOW obligations.

The position will help to represent the customer externally with supplier and service providers and internally with ELEVATE delivery teams.  They will report directly to the Senior Manager, Program Management and to the Customer for whose program ELEVATE has management responsibility. 

 

 

 Responsibilities:

  • Act as expert on specific client requirements and manage program internally/externally, including providing clear guidance for staff and suppliers, responding to inquiries, regularly calibrating teams, and maintaining updated systems and documents
  • Maintain internal guidance, standard operating procedures and instructions that allow us to meet client expectations and SOW obligations
  • Support the ELEVATE on-boarding team to move the client from the sales process to implementation
  • Contribute to reporting and performance measurement for the account that aligns with Service Level Agreements (SLA)
  • Keeping systems and trackers up to date, accurate and available to Customer on a regular basis
  • Proactively use ELEVATE and customers data systems to anticipate and resolve issues
  • Interacting and working closely with customer regional hubs (North Asia, South Asia, Americas, EMEA) and Sales Offices (US, Europe). Willingness to communicate during non-traditional working hours
  • Guide and work closely with a global team of staff within ELEVATE supporting the Customer to meet expectations and SOW obligation
  • Ability to travel for business development and client meetings as needed

 

 

 Qualifications:

  • 3+ years of experience, with experience in the Ethical Sourcing / Labor Compliance / Environmental arena either for a brand/retailer or service provider
  • Experience with Higg Facility Environmental Module and adoption a plus
  • Understanding of the limitations of most brand compliance programs in order to help add additional value through alternative scheme application and recommendations preferred
  • Creative and entrepreneurial-minded
  • A flexible attitude and ability to adopt and embrace changes quickly
  • Ability to work independently
  • Extreme attention to detail
  • Excellent written and verbal English
  • Analytical skills and ability to identify risk
  • High level of integrity and honesty
  • Pro-active, self-starter with ability to organize, prioritize and execute multiple projects across multiple stakeholders simultaneously, in a deadline-driven environment
  • A passion for social responsibility and sustainability and excited to make a difference
  • Proficient user in Microsoft Word, Excel and PowerPoint

Thank You

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  • Location
    Hong Kong, Quarry Bay
  • Department
    Managed Programs
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level