Customer Responsible Sourcing Manager

Customer-Client Services · New York, New York
Department Customer-Client Services
Employment Type Full-Time
Minimum Experience Experienced

ELEVATE is the leading sustainability, responsible sourcing, and supply chain solutions provider. We deliver improved Corporate Social Responsibility (CSR) performance through sustainability and supply chain social assessments, sustainability consulting, program management and analytics. We are headquartered in Hong Kong and our 500-plus employees carry out work in over 110 countries including dedicated offices in North America, UK and Europe, and Asia.  Among our clients are many of the top-names and industry leaders for sustainability in retail, apparel, electronics, and agriculture.

 

We are seeking an Associate to join our Market Development Team.  The Customer Responsible Sourcing Manager will be instrumental in supporting new clients during client onboarding (50%) and existing growth account clients (50%)

 

ELEVATE is seeking a dynamic and instinctive individual to support clients’ social compliance, sustainability programs and ESG needs. This is an excellent opportunity for an entrepreneurial individual to join a rapidly growing and successful business that is disrupting traditional approaches to sustainability, responsible sourcing and supply chain management.

 


Responsibilities

 

  • Client Onboarding
    • Project management, such as developing and managing to a project plan, regular meetings with clients, overseeing various areas of onboarding cycle
    • Creating and updating documentation specific to the client program
    • Training ELEVATE field teams on unique elements of client program
    • Overseeing pilot period, including report review and submissions, and incorporations of learnings into current processes
    • Handover to long term implementation team according to ELEVATE processes and expectations
  • Client and Program Management
    • Proactively managing client relationships, with a focus on increasing effectiveness of programs and on consultative sales
    • Meeting and tracking revenue and implementation targets associated with clients, including managing opportunities, contracts and Statements of Work
    • Liaising between client and internal operations, acting as expert on specific client requirements and managing program internally, including providing clear guidance for auditors and quality assurance staff, responding to inquiries, regularly calibrating field and quality assurance staff, and maintaining updated systems and documents
    • Responding to client inquiries and trouble-shooting any issues associated with the client; including those relating to audit standards and requirements, billing and scheduling
    • Interacting and working closely with ELEVATE Global Product Leads on creating opportunities for program enhancements and growth, managing opportunities and meeting client expectations.
  • Interacting and working closely with other ELEVATE regional hubs (North Asia, South Asia, Americas, EMEA) and Sales Offices (US, Europe) on meeting client expectations;
  • Assist with and lead client development (new sales) opportunities as requested
  • Ability to travel for business development and client meetings as needed

 

 

Qualifications

 

  • Bachelor’s degree with 6 years experience in Corporate Social Responsibility, Sustainability, Sourcing/Production and/or Responsible Sourcing space. 
  • Creative and entrepreneurial minded
  • Positive attitude with passion and perseverance (grit)
  • Ability to network and undertake business development duties as needed
  • Ability to work, learn independently and to thrive in a rapidly changing business environment
  • Ability to work both independently and as a part of a global and cross-functional team
  • Excellent written and verbal English, additional languages a plus
  • Ability to effectively manage projects
  • Global experience and/or experience working in a global operating environment a plus
  • Location preferred would be in California / New York City 

 

 

Thank You

Your application was submitted successfully.

  • Location
    New York, New York
  • Department
    Customer-Client Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced