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ELEVATE

RizePoint Administrator

Client Services – Luohu, Shenzhen
Department Client Services
Employment Type Full-Time
Minimum Experience Entry-level

ELEVATE is the leading business risk and sustainability solutions provider. We deliver improved organizational performance through sustainability and supply chain assessment, consulting, program management and analytics. We are headquartered in Hong Kong and our 500-plus employees carry out work in over 110 countries including dedicated offices in North America, UK and Europe, and Asia.

 

At ELEVATE, we are proud to work together and with our clients to achieve sustainable, balanced and inclusive economic growth. We’re committed to business driven sustainability. www.elevatelimited.com

A dynamic and instinctive individual to support client software improvement needs. Among our clients are many of the top-names and industry leaders for sustainability in apparel, electronics and agriculture.  The primary responsibilities include the following:

 Responsibilities

  • Perform immediate support for system end users (both internal and external) for RizePoint and other systems as needed
  • Diagnostic testing to pinpoint system challenges for RizePoint and other systems as needed
  • Development support to ongoing and new projects including but not limited to: audit forms, system settings, notifications, enterprise intelligence reports, adding users and setting up the site framework for RizePoint and other systems as needed
  • Develop tools to build upon and streamline processes for staff and clients
  • Establish best practices and operating procedures for internal employees.  Draft documentation, user guides, conduct trainings, etc.
  • Implement internal processes for monitoring and supporting
  • Create and provide regular updates and reports as and when necessary for internal employees and client.
  • Provide training on RizePoint system processes for clients and internal staff
  • Provide support in clarifying RizePoint system and client requirements
  • Maintain awareness of RizePoint system changes/updates and help communicate those updates to relevant stakeholders.
  • Occasional data entry support for assessment reporting, site configurations for RizePoint and other systems as needed.

 Qualifications

  • Degree level education
  • Fluent in local language and English
  • Solid IT skills and ability to think critically and troubleshoot situations
  • 1-2 years professional experience
  • Superior communication and interpersonal skills
  • Plus: worked with a system, acted as help desk in previous roles

Compensation

ELEVATE offers a competitive salary an compensation package based on experience and qualifications

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  • Location
    Luohu, Shenzhen
  • Department
    Client Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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