Manager, Program Management

Managed Programs - PVH · New Delhi, Delhi
Department Managed Programs - PVH
Employment Type Full-Time
Minimum Experience Manager/Supervisor

Role

Manager, Program Management

 

Location

India

 

Who we are

Program Management

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience.  With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will enable clients to meet the challenge of navigating risk across the value chain.  Companies and organizations specifically outsource programs to us in order to leverage our world-class capabilities and reputation for innovation and quality execution, global research and in-depth expertise on the ground in key sourcing markets, and experience in sustainability strategy and shaping community investment initiatives.


Job overview at a glance

The Manager, Program Management will be a key contributor to the customer social responsibility and environmental program. The position will support the customer and will develop relationships with vendors and factories globally and drive social compliance and sustainability initiatives. They will work in partnership with the Senior Manager and other staff to meet customer expectations and execute against our SOW obligations. The position will help to represent the customer externally with supplier and service providers and internally with ELEVATE delivery teams.  They will report directly to the Senior Manager, Program Management and to the Customer for whose program ELEVATE has management responsibility. 

 

Who you are


Are you thrilled by the idea of working in a business that aims tackle the world’s biggest challenges? Do you want to work:

  • on environmental, social and governance issues
  • with an amazing team of like-minded creative thinkers
  • in a fast-paced dynamic environment
  • for some of the biggest and most forward-looking brands in the world

 

Responsibilities

A dynamic and instinctive individual to contribute to a clients’ social responsibility and environmental program and needs. The Program Management role will be responsible for executing the customers program. They will be responsible for monitoring and ensuring the assessment plan is executed against expected timelines, communicating directly with suppliers before and after assessments and working closely with the program lead to further shape the program.

 

The primary responsibilities include the following:

 

  • Supplier Management & Communications
    • Act as expert on specific client requirements and manage program internally/externally, including providing clear guidance for staff and suppliers, responding to inquiries, regularly calibrating teams, and maintaining updated systems and documents.
    • Plan, communicate and continuously monitor execution of the assessment plan internally and externally
    • New supplier program placement and onboarding, deactivation for exited suppliers
    • Pre- and Post-assessment communications with suppliers, sharing expectations, addressing questions, and supporting successful execution of services
  • Support report review workflow and CAP follow up as necessary
  • Maintain internal guidance, standard operating procedures and instructions that allow us to meet client expectations and SOW obligations.
  • Support the ELEVATE on-boarding team to move the client from the sales process to implementation. Onboarding responsibilities may include:
    • Review and develop a detailed understanding of all documentation and goals specific to the client program.
    • Contribute to the project implementation, such as executing against a project plan, regular meetings with clients
    • Review and Document client internal processes and communications required
    • Coordinate client internal communications working with key contacts
    • Join internal and external team meetings
    • Support through the transition period, including incorporations of learnings into current processes
  • Contribute to reporting and performance measurement for the account that aligns with Service Level Agreements (SLA)
    • Keeping systems and trackers up to date, accurate and available to Customer on a regular basis
    • Proactively use ELEVATE and customers data systems to anticipate and resolve issues
  • Interacting and working closely with customer regional hubs (North Asia, South Asia, Americas, EMEA) and Sales Offices (US, Europe). Willingness to communicate during non-traditional working hours.
  • Guide and work closely with a global team of staff within ELEVATE supporting the Customer to meet expectations and SOW obligations
  • Ability to travel for business development and client meetings as needed.




Qualifications

  • Excellent written and verbal English skills
  • Holder of college degree
  • 3+ years of experience, with experience in the Ethical Sourcing/Labor Compliance/Environmental arena either for a brand/retailer or service provider;
  • Experience with Higg, SLCP, and Better Work a plus
  • Understanding of the limitations of most brand compliance programs in order to help add additional value through alternative scheme application and recommendations preferred
  • Strength in writing and communication – individuals who make the complex simple, who can relate concepts with visuals and a minimum number of words
  • Proven effectiveness at strategic relationship building across internal and external stakeholders – we seek a team player with strong interpersonal communication and presentation skills
  • Analytical skills and ability to identify risk
  • High level of integrity and honesty ; Creative and entrepreneurial minded; A flexible attitude and ability to adopt and embrace changes quickly
  • Ability to work independently
  • Extreme attention to detail
  • Ability to handle sensitive and confidential information
  • Pro-active, self-starter with ability to organize, prioritize and execute multiple projects across multiple stakeholders simultaneously, in a deadline-driven environment.
  • A passion for social responsibility and sustainability and excited to make a difference
  • Strong working knowledge of MS Word, PowerPoint and Excel

 

Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only.  Only short-listed candidates will be notified.  Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/

Updated: Jun 2022



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  • Location
    New Delhi, Delhi
  • Department
    Managed Programs - PVH
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor