Admin / IT Support (Level 1)

Global Information Technology · Hong Kong, Quarry Bay
Department Global Information Technology
Employment Type Full-Time
Minimum Experience Entry-level


Admin / IT Support (Level 1)



Hong Kong


Who we are

Corporate & IT

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience.  With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will have exposure to and support our global best-in-class team across 100 countries from Finance to HR to IT.  In line with ELEVATE’s mission to use business and innovation to be a drive transformational change, this is your opportunity to lead the operations of an organization that is a driver of meaningful and lasting impact that effectively improves people’s lives and preserves our planet.  Our Corporate and IT departments are an essential part of our operations and play a strategic role in delivering our business goals.

Job overview at a glance

As an IT Support staff, the successful applicant will be expected to work well in a team environment while being self-motivated. Maintaining a professional attitude with customers and working within a defined structure is expected. A good problem solver, the successful candidate will be quick thinker that performs well when dealing with a variety of challenging situations.


Who you are

Are you thrilled by the idea of working in a business that aims tackle the world’s biggest challenges? Do you want to work:

  • on environmental, social and governance issues
  • with an amazing team of like-minded creative thinkers
  • in a fast-paced dynamic environment
  • for some of the biggest and most forward-looking brands in the world



  • Provide Level 1 Helpdesk Support to ELEVATE’s Global Network
  • Diagnosis of hardware/software faults and solving technical issues
  • Provide the first point of contact for hardware support to the Hong Kong office
  • Manage / maintain, telephones, printer, projectors, computers, faxes, and other hardware resources in the Hong Kong office
  • On occasion, work with external vendors as required to resolve issues (e.g. telecommunication issues);
  • Provide IT support to designated clients on an as required/requested basis.


  • Education Level: High School Diploma or University Graduate
  • Major: Computer, Electronic Information, or related field
  • English Level: Must have a reasonable level of both written and spoken English
  • Work Experience: 1-3 years’ experience in IT & Support/Helpdesk functions

The knowledge base of the candidate should include:

  • Familiar with Windows Server OS;
  • Familiar with Windows AD configuration and management;
  • Familiar with how to install and configure Windows 10 primarily; 8 or 7 is an advantage
  • Familiar with Office 2013 and more advanced versions;
  • Familiar with Mac hardware and software
  • Familiar with Lenovo and Dell hardware
  • Have a basic knowledge of those popular routers, switches, APs, lap-tops, mobile phones and other hardware equipment.
  • Know the mainstream antivirus software or tools e.g., Security Helper.
  • Have a fundamental understanding about networks.
  • Patient, responsible, and good at communication and withstanding pressure.
  • Mastering Excel’s macro instructions will be an advantage.
  • Must be detail and process oriented.
  • Have clear verbal and written communication skills


Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only.  Only short-listed candidates will be notified.  Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here:

Updated: July 2022


Thank You

Your application was submitted successfully.

  • Location
    Hong Kong, Quarry Bay
  • Department
    Global Information Technology
  • Employment Type
  • Minimum Experience