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ELEVATE

Global IT Support (Mexico)

Global Information Technology · Puebla, Mexico
Department Global Information Technology
Employment Type Full-Time
Minimum Experience Mid-level

As an IT Support staff, the successful applicant will be expected to work well in a team environment while being self-motivated. Maintaining a professional attitude with customers and working within a defined structure is expected. A good problem solver, the successful candidate will be quick thinker that performs well when dealing with a variety of challenging situations. 

 

Responsibilities

  • Provide Level 1 Helpdesk Support to ELEVATE’s Global Network
  • Diagnosis of hardware/software faults and solve technical issues
  • Manage / maintain the network in our offices, telephones, printers, projectors, computers, faxes and other hardware resources
  • Ensure Windows system, Exchange, Office 365 platform, Office software and other related systems and software run well
  • Create automation/batch scripting, help develop and deploy systems level policies
  • Write relevant technical support documents
  • Work with external vendors as required to resolve issues occasionally (e.g. telecommunication issues)
  • Provide IT support to designated clients as assigned by senior managements

 

Qualifications

  • University graduate or Degree holder with major in Computer, Electronic Information or related field preferred
  • Minimum 3 years’ experience in IT & Support/Helpdesk functions
  • Must possess a reasonable level of both written and spoken English
  • Familiar with Windows Server OS, Windows AD configuration and management
  • Excel in installing and configuring Windows 10 primarily, Office 2013 and more advanced versions
  • Well versed with Mac hardware and software, Lenovo and Dell hardware
  • Have a good knowledge of those popular routers, switches, APs, laptops, mobile phones and other hardware equipment
  • Must be able to do systems level batch scripting and establishment of PC level policies to enforce IT requirements
  • Able to skilfully operate in Exchange
  • Know the mainstream antivirus software or tools such as Security Helper quite well
  • Have a fundamental understanding about network
  • Mastering Excel’s macro instructions will be an advantage
  • Patient, responsible, and good at communication and withstanding pressure

 

For interested candidates, please apply now and send your resume with indication of your latest and expected monthly salary as well as your earliest availability to our Human Resources Department.

Information provided will be treated in strict confidence and used for employment purposes within the Group only.

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  • Location
    Puebla, Mexico
  • Department
    Global Information Technology
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level